Existing Booking

Already booked your ROARSOME break? We have everything you need to know before you arrive:

I would like to amend my booking - how can I do this? 

  • If you are staying in one of our Resort Hotels and need to change the lead name on the booking, this can be simply done via visiting Manage My Booking.
  • You will then be able to click onto Edit next to 'Lead Name' and update the details to the lead name checking in. Once this change has been made, we will send you a new Booking Confirmation within a few minutes to show the change. 
  • For help on making any other changes to your booking, please visit our Amending Your Booking information page.

Getting in touch with us:

Haven’t been able to find the answer you were looking for, or do you need more help? 

Live Chat:

  • The fastest and quickest way to contact us is through our Live Chat team. Our Live Chat team are on hand to assist with any queries relating to your existing booking. 

Live Chat


  • You can contact our email team by filling out the Contact Us form below, and a member of our team will be in touch. 

Contact Us Form


  • Alternatively, you can contact our Guest Experience Team via telephone. Please be aware we are experiencing very high call volumes and long wait times.
  • If you need to contact us regarding booking or amending a restaurant or swimming reservation, please visit our Restaurant information. Our Guest Experience Team has the same availability as shown online and are unable to make changes to these bookings.


0300 023 0611 Calls charged at a local rate.

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Please note that these hours may vary on Bank Holidays.