I've already booked an overnight stay

If you need to call us you can find a local rate number at the bottom of your booking confirmation.

You can also get your confirmation resent.

The Guest Experience Opening Hours:

  • Monday - Friday 9am- 9pm
  • Saturday & Sunday 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm

Chrismas Opening Hours:

  • Christmas Eve: 9am-1pm
  • Christmas Day: Closed
  • Boxing Day:9am-5.30pm
  • 27th December- 29th December: 9am-5.30pm
  • 30th December: 9am- 9pm
  • New Year's Eve: 9am- 5.30pm
  • New Years Day: Closed

Important Information:

  • Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
  • Our email team are unable to provide quotes or check availability.
  • Our email team cannot cancel or amend bookings within 7 days.
  • If you would prefer to call a local rate number you will find one at the bottom of your booking confirmation.
  • If you're contacting us relating to feedback from your Shortbreak, please contact us within 28 days of your visit. This will allow us to investigate your feedback fully, we regret that we are unable to assist with feedback after this time.