What happens when I arrive at the Resort?

When you arrive we want to help you get the most out of your break. Take a look at the information below as well as some handy tips.

Arriving at the Resort:

Our address is Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE. If you need information regarding travelling to us by train, coach or by air. Please see our directions page for more information.   


Parking at the Resort:

Car parking is included throughout the duration of your stay (for guests staying at the Chessington Resort Hotels) 

If you're staying at the Resort on arrival please follow the signs to the hotel car park. If arriving before 3pm, having already checked-in, head straight to enjoy the Theme Park on arrival, before then accessing the relevant key collection points in our Resort Hotels via the gate at the back of the Azteca Hotel, located behind our SEA LIFE Centre.

Please note our luggage store is currently unavailable.     


Checking In:

Room keys will be available from 3pm on the day of your arrival. There will be no change to our usual check-in and out times. If your hotel stay was booked through Chessington Holidays, please check in here. If your stay was booked through anywhere else (ie. Booking.com), we will contact you to check in. Room keys will be available for collection from 3pm on the date of your arrival. If you are staying in our Safari Hotel, please go to the key collection point in The Serengeti Suite, opposite reception, in the Safari Hotel lobby. If you are staying in our Azteca Hotel, please go to the key collection point in Temple Bar in Azteca Hotel. When collecting room keys, we ask all guests to keep a safe distance from others following the clear markers or signs.

Check-out is at 10am on the date of your departure, at which point all you’ll need to do is drop your room key in the letterbox in either our Safari Hotel or Azteca Hotel lobby.