Coronavirus (Covid-19) – Guest Information

NOW OPEN FROM 4TH JULY!

In line with Government guidance, our Resort Hotels are now open from the 4th July along with our Theme Park.

Are you due to stay with us at our Safari or Azteca Hotel or planning to book your ROARSOME overnight stay? We understand you may have some questions, which we hope are answered in the FAQs here.

BEFORE YOUR STAY:

What time is check-in/check-out?

Room keys will be available from 3pm on the day of your arrival. There will be no change to our usual check-in and out times. If your hotel stay was booked through Chessington Holidays, please check in here. If your stay was booked through anywhere else (ie. Booking.com), we will contact you to check in. If you are staying in our Safari Hotel, please go to the key collection point in The Serengeti Suite, opposite reception, in the Safari Hotel lobby. If you are staying in our Azteca Hotel, please go to the key collection point in Temple Bar in Azteca Hotel. When collecting room keys, we ask all guests to keep a safe distance from others following the clear markers or signs.

Check-out is at 10am on the date of your departure, at which point all you’ll need to do is drop your room key in the letterbox in either our Safari Hotel or Azteca Hotel lobby.

 

I am an Annual Passholder and have a Short Break booked. Do I need to pre-book a theme park ticket?

No, both Merlin and Chessington Annual Passholders staying in our Resort Hotels or with a short break booked at a partner Hotel (a Hotel off site) via Merlin Holiday Club, do not need to pre-book a Theme Park ticket to gain entry. All you’ll need to do is present your Hotel confirmation as well as your valid Pass for scanning at the turnstiles.

 

I am staying in our Resort Hotels/have a short break booked at a Partner Hotel. Do I need to book a theme park ticket?

No, guests staying in our Resort or Partner Hotels with a short break (including park tickets) booked via Chessington Holidays, do not need to pre-book a Theme Park ticket to gain entry. If you have booked a bed and breakfast rate, you do need to pre-book tickets to the Theme Park & Zoo.

 

Is your Explorer Glamping site open in 2020?

Unfortunately, we made the difficult decision not to open our Explorer Glamping site this year. For guests with a stay booked in 2020, we offered a free upgrade to one of our Resort Hotels as an alternative.

 

Booked to stay when our Resort Hotels were closed?

You can move your stay at no extra cost.

For guests with Hotel short breaks booked arriving up to and including 3rd July, we have relaxed our usual terms and conditions so you can reschedule your stay to another date in our 2020 season with no additional cost (subject to availability).

Please visit the Manage My Booking page with your booking reference number to change your stay to a new date before 1st November 2020.

Please note, if you have a short break booked at a partner Hotel (a Hotel off site), most will honour the price you originally booked at, however there are a small number which cannot - we will let you know if this is the case, based on the alternative dates you choose.

 

My booking is for a date after the 3rd July 2020, can I still contact you?

We anticipate high call volumes over the next few days, so if you want to make a booking the quickest and best way to do that is to visit our website or if you have questions about an existing booking you can visit our Help Centre for all the up to date information.