Before you stay:
What time is check-in/check-out?
Room keys will be available from 3pm on the day of your arrival. There will be no change to our usual check-in and out times. If your hotel stay was booked through Chessington Holidays, please check in here. If your stay was booked through anywhere else (ie. Booking.com), we will contact you to check in. Room keys will be available for collection from 3pm on the date of your arrival from the front of the hotel. When collecting room keys, we ask all guests to keep a safe distance from others following the clear markers or signs.
Check-out is at 10am on the date of your departure, at which point all you’ll need to do is drop your room key in the letterbox in either our Safari Hotel or Azteca Hotel lobby.
Please note that it is mandatory* to wear a securely fitted face mask on rides; Vampire, KOBRA, Scorpion Express, Tuk Tuk Turmoil, The Gruffalo River Ride Adventure & Tomb Blaster as well as public areas of the Resort Hotels (excluding restaurants and bar areas), SEA LIFE, all gift shops and arcades, the photo collection point, Guest Help and Information, First Aid and selected food and beverage outlets.
*Except for children under 11 or people with certain health conditions and/or disabilities.
I am an Annual Passholder and have a Short Break booked. Do I need to pre-book a theme park ticket?
No, both Merlin and Chessington Annual Passholders staying in our Resort Hotels or with a short break booked at a partner Hotel (a Hotel off site) via Merlin Holiday Club, do not need to pre-book a Theme Park ticket to gain entry. All you’ll need to do is present your Hotel confirmation as well as your valid Pass for scanning at the turnstiles.
I am staying in the Resort Hotels/have a short break booked at a Partner Hotel. Do I need to book a theme park ticket?
No, guests staying in our Resort or Partner Hotels with a short break (including park tickets) booked via Chessington Holidays, do not need to pre-book a Theme Park ticket to gain entry. If you have booked a bed and breakfast rate, you do need to pre-book tickets to the Theme Park & Zoo.
Is your Explorer Glamping site open in 2020?
Unfortunately, we made the difficult decision not to open our Explorer Glamping site this year. For guests with a stay booked in 2020, we offered a free upgrade to one of our Resort Hotels as an alternative.
Booked to stay when our Resort Hotels were closed?
You can move your stay at no extra cost. For guests with Hotel short breaks originally booked arriving up to and including 3rd July, we have relaxed our usual terms and conditions so you can reschedule your stay to another date in our 2020 season with no additional cost (subject to availability).
Please visit the Manage My Booking page with your booking reference number to change your stay to a new date before 1st November 2020.