Please be advised the benefits stated on your confirmation reflect our complete offering and some of these may not be available during your stay due to current Government Covid-19 guidelines.
As per Government guidelines, all swimming pools are required to remain closed, all our hotels are following guidelines and will re-open swimming pools when allowed to do so. Please check back regularly for up to date information, alternatively, we recommend visiting the hotel website directly.
Restaurants (Including Breakfast):
If you have purchased a Shortbreak including breakfast, please be aware that breakfast will still be included, however, due to social distancing measures this may be different than expected. Many of our hotels are moving towards a ‘Grab & Go’ or ‘Room Service’ breakfast. The reception team will notify you of these changes when checking in.
If you're looking to dine in the hotel's restaurant for your evening meal, we recommend visiting the hotel's website directly to see the restaurant offering and opening times.
Cleaning & Social Distancing:
The safety of our guests is always top priority, we have been in contact with all the hotels and each of them are following Government Guidelines, from our guests checking in to checking out. Somethings you may see include Perspex screens at Reception areas, hotels keeping social distancing measures in place and having hand sanitisers available in public areas.
Each of our hotels have their COVID-19 guidelines set out clearly on their website, we strongly recommend checking this information if you require more detailed information.
I’ve heard my hotel remains closed when the Theme Park is open?
Due to the current circumstances, a handful of our hotels are temporarily closing for a longer period of time.
If your Shortbreak has been impacted due to your pre-booked hotel remaining closed, please visit Manage My Booking here and fill out the form to request a callback from a member of our Guest Experience Team.
Our team are working based on stay date and prioritising guests who have imminent Shortbreaks so waiting times may be longer than usual.