Government Guidelines - Resort Closure

Following the government announcement on the 23rd November, we are waiting for further clarification from the government with regards to which tier Chessington Resort will be in.
We don’t expect this information until Thursday and we will need some time to understand what this means for Chessington Resort . We will update our guests via our website as soon as we can.

Resort Closure From the 5th November 2020 until further notice.

If you have booked a Shortbreak between the 5th November 2020 to 2nd December 2020 due to new Government guidelines we have had to temporarily close Chessington Resort during your planned stay.

If you have a stay booked when the Resort is closed, we will convert your booking into a monetary voucher. The voucher will be for the full cash value of your original booking and you will be able to use this for a new date as soon as the Resort reopens, until the 31st December 2021.

​How do I redeem my voucher?

  • Vouchers can be booked for stays until the 31st December 2021. Simply go through the booking process on, select your desired stay and when reaching the check-out enter your voucher code as a payment method. The balance of your voucher will be deducted from the total cost of your break. If the total cost of your break is more than your original voucher cost, you will be asked to pay the difference. If the value of your voucher is lower than the rate of your new booking, your voucher will hold the remaining balance for you to use at your leisure before the expiry date.

  • Your voucher code will be sent via email and must be redeemed by the 30th June 2021. 

I​ wish to discuss my booking with a member of your Guest Experience Team. ​​

  • If your booking has been affected by the recent Government Guidelines and you were due to stay from the 5th November to the 2nd December 2020, please see the information above. If you would like to speak to a member of the Guest Experience Team, please visit ‘Manage My Booking’ and click on the contact us form. A member of our team will contact you within 72 hours.
  • We kindly ask that you fill in the contact us form as our team experiencing a high number of calls and emails, resulting in longer wait times than usual.