Checking In and Out

Checking In:

  • Resort Hotel guests will be emailed 3 days before arrival inviting them to check-in online.  
    Sometimes this may fall into your junk or spam folders. You'll then receive a handy notification when your room is ready. Your check-in / out times will be listed on your confirmation.
  • Guests staying in our tents will be unable to check in online - you will need to check in at the Glamping reception. We recommend our Glamping guests park in the Gorilla car park - this is located just opposite the Explorer Glamping.
  • If you are staying at one of our nearby partner hotels please check your confirmation for check-in/out times.

Arriving at the Resort:


Car Parking Information

Pre-Authorisation Of Your Card:

  • Please note that upon check-in to the Resort Hotels, you will be required to provide a credit/debit card for a pre-authorisation against your room.

  • A set amount will be held (this is currently £5 per room), and if not used will be released back into your account within 5-10 working days.

  • If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel. 

Important Information:

  • Guests are advised to store luggage in the boot of their cars prior to checking in and after checking out. Should you be travelling to the Resort by public transport, please speak to a member of the Reception team at your accommodation for assistance.