How to book your Grotto experience

Meet Father Christmas this December! Enter his enchanting grotto and wander through his jolly toy shop where children can choose a special gift. Experience available until 24th December.

Grotto Experience:

  • All guests will be able to experience Santa’s Grotto and each child will receive a gift.
  • The experience will last 10-15 minutes - you will be greeted by the elves and then walk through to meet Santa. 

When can I go into the Grotto?

  • The Grotto experience is available on either day of your stay. If you are visiting on a date where the Theme Park is only open on one day, this is the date you will book the Grotto.
  • If guests with more than one room want to book more than one Grotto but have both of them at the same time, please be aware that these will be in two different Grottos. To not spoil the magic for the children, we recommend that you book time slots one after the other. Grotto time slots are subject to availability.

Where is the grotto located?

  • Santa's Grotto is located within the Theme Park, and the grotto will be clearly signposted. 

What time do I need to arrive?

  • The time slot you select is the time you will join in the queue. Guests will need to show their grotto time slot confirmation voucher at the grotto entrance - this will be with you 7 days before their check-in date.

How many people can access the Grotto?

  • Each Grotto is able to accommodate a maximum of 10 people. One Grotto time slot needs to be booked per room. 
  • Each room will be required to book one Grotto. If you have two rooms on one booking, you will be able to book two Grottos. However, as each grotto can accommodate 10 people, you are more than welcome to book one Grotto and go in together.

How do I book my Grotto slot?

  • If you booked your Father Christmas Sleepover before 1st July 2022, we’ll be in touch with you about how to book your Grotto time slot. 
  • If you are making a new booking from 5th July you will be able to select your Grotto time slot at the time of booking. 

Can I amend the Grotto time slot once I've booked?

  • Your Grotto time slot cannot be changed once booked.